Refund Policy

OVERVIEW

Customer satisfaction is a main priority at Contemporary Roots. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you have concerns about the plant after it arrives, please immediately notify us and we can help you understand the best way to care for your plant and the ideal conditions for planting.

We have been in the plant business for more than 15 years and provide high-quality plants and customer service.

To start a return, you can contact us at sales@contemporaryroots.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@contemporaryroots.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.